Cancellation policy
Your plans
DeskBot memberships are offered on weekly, monthly, and annual billing cycles. Each one renews automatically at the end of its period at the then-current price, charged to your saved payment method, until you cancel. The One-Day Pass is a one-time purchase and does not renew.
How to cancel
You can cancel at any time, with no cancellation fee and no minimum commitment:
- Through the manage subscription link in your order confirmation or renewal email, or
- From your customer account on deskbot.store, or
- By emailing deskbotmain@gmail.com from the address on your order.
Email cancellations are processed within 2 business days. To be safe, send your request at least 48 hours before your next renewal date.
When cancellation takes effect
You keep access through the end of the period you've already paid for. Cancelling stops all future billing; it does not cut off access immediately.
For example: cancel a monthly membership on day 10 of a 30-day period, and you keep full access through day 30. You will not be charged again.
Refunds on cancellation
Cancelling does not trigger a refund for the current period, because you retain access for the remainder of it. Amounts already charged are non-refundable except in the limited circumstances set out in our Return and Refund Policy.
If you are charged after submitting a valid cancellation, that is a billing error on our side — contact us and we will refund it in full.
Price changes
If we change the price of your plan, we will notify you by email before the change takes effect. You can cancel before your next renewal if you don't want to continue at the new price.
Failed payments
If a renewal payment fails, we may retry it over several days and will let you know. If it cannot be collected, your access may be suspended and the subscription may be cancelled.
If we cancel
We may cancel a subscription if you breach our Terms of Service, if we suspect fraud, or if we discontinue the Service. If we discontinue the Service during a paid term, we will refund the unused portion of that term.
Questions
deskbotmain@gmail.com — include your order number.